Frequently Asked Questions
Everything you need to know about your MABELLA beauty journey.
Are MABELLA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All MABELLA products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Please check individual product pages for specific ingredient lists.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you offer samples with every purchase?
Yes! Every MABELLA order includes two complimentary samples of our best-selling skincare or makeup products so you can discover your next favorite beauty essential.